Welcome to MLD Trucking Help Centre
Help Centre
We developed the MLD Trucking app to bring innovative solutions to the trucking industry. Our experts deliver a high-quality app with excellent customer support. Explore our website to learn more or look below to visti our help center for assistance.
Frequently Asked Questions
Find answers to commonly asked questions about our products and services, if you don’t find your answers here please feel free to reach out to us at support@mldoz.com.
What plans are available for MLD Trucking?
We offer four plans: Solo, Solo Plus, and Enterprise. Visit the Pricing section on our website to learn more about each plan and their costs.
Will I be charged after the 1-month free trial?
Yes, once your free trial ends, the debit or credit card on file will be automatically charged. If you don’t wish to continue, we recommend unsubscribing before the trial ends to avoid charges for the next month.
Where is my data stored?
Your data is securely stored on our servers for the duration of your subscription. If you delete your account, all associated data will be permanently deleted immediately, with no grace period.
Is the MLD Trucking app available on Android?
Not yet, but we’re working on it! The Android version of the MLD Trucking app is currently in development, and we hope to release it soon. Stay tuned for updates!
Can I cancel my subscription anytime?
Yes, you can cancel anytime, but your account will remain active until the end of your billing cycle.
Why is my account still active after I deleted it?
If you delete your account during an active subscription, it will remain active until the end of your billing cycle. Your deletion request has been processed, and the account will be permanently deleted once your subscription period ends—unless you cancel the deletion before then.
Why can’t I add trips? The app is redirecting me to billing.
To add trips, you must first set up your billing. Go to Settings > Billing, scroll down, tap Billing, and press the plus (+) button to set up your box rates. Follow the on-screen instructions to complete the setup.
How often are invoices generated?
You can choose to have invoices generated daily, weekly, fortnightly, or monthly. Invoices are always created the next day at 9:00 AM local time.
– Daily: Invoices are generated every day.
– Weekly: Covers Monday to Sunday, with invoices generated the following Monday.
– Fortnightly:
1st–15th: Invoice generated on the 16th.
16th–end of the month: Invoice generated on the 1st of the following month.
– Monthly: Covers the entire month, with invoices generated on the 1st of the following month.
How often are runsheets generated?
Runsheets are generated daily and become available at 9:00 AM the following day. If no trips are completed on a given day, no runsheet will be generated for that day.
Why can’t I use the OCR feature?
Our app lets you capture a container image, and the container number is converted to text using an external service. If OCR isn’t working, the service may be temporarily down. We’ll do our best to notify users, but issues are typically resolved within 24 hours by the provider.
How do I reset my password?
You can reset your password by clicking “Forgot Password” on the login screen and following the instructions.
Can I access my account on multiple devices?
Yes! You can log in from multiple devices, but real-time tracking and trip updates are synced across all devices.
What should I do if there is an outage?
We strive to keep our services running 24/7 through continuous monitoring. In the rare event of an outage:
Planned outages: You will receive a notification in the app.
Unexpected outages: We will notify you via email and in-app notifications.
Need assistance? Contact our support team to report any issues, though we are always actively monitoring our systems.
How do I report a bug or issue?
You can report issues via Settings > Support, or by contacting us through the help center on our website.
What can I expect when I contact support?
We aim to respond to all support requests within 48 business hours, though response times may vary during busy periods.
You’ll receive an automated email confirmation once we receive your request.
Most issues are resolved via email or remote assistance.
If phone support is needed, we’ll contact you directly.